Please know, per our Terms of Use, our subscriptions are non-refundable:
“If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.”
This can be located in our Terms of Use.
If you would like to cancel your subscription – you can either stop the monthly payments from your card provider to GoJucy or send us an email on cs@gojucy.com.
Similarly, your subscription fee will not be refunded if GoJucy terminates your account for inappropriate behavior:
“The Company may terminate or suspend your subscription and/or membership in the Service at any time without notice if the Company believes that you have breached this Agreement, including, but not limited to, by using the Website and Service for non-personal use, engaging in prohibited or inappropriate communications or activities, and any breach of your representations and warranties. Upon such termination or suspension, you will not be entitled to any refund of unused subscription fees and, if applicable, all unpaid subscription amounts and other fees you owe will immediately be due. The Company is not required to disclose, and may be prohibited by law from disclosing, the reason for the termination or suspension of your account.”
This can be located in 4d of our Terms of Use.
